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PRIVACY POLICY: We respect and are committed to protecting your privacy.  We may collect personally identifiable information when you visit our site.  Feel secure that we will not sell or give your personally identifiable information to anyone. SECURITY POLICY: Your payment and personal information is always safe.  Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.  It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet. REFUND POLICY: We offer a 30 Day Money Back Guarantee on almost every product we offer, excluding personalized product.  Please call customer service at 1-800-662-8283, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.  All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise. SHIPPING DETAILS: We ship via UPS. Ground Service, 2nd day air and overnight service are all available. There is a minimum shipping charge of $9.50. To ship to our APO customers, we use USPS priority mail. Any orders placed on the web site will be processed within 24 hours. If you prefer to order by phone please call at 1-800-MO-2-VATE (1-800-662-8283)! Awards must be manufactured before delivery.  Products will ship within 72 hours after payment is made.

 

 

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